Business Performance
Understand and improve business performance. We consider figures in the context of pricing, costs, quality and everyday decisions.
Performance Audit ↗Business Performance · Operations · Leadership · Hospitality
Greater clarity in your operation.
More room for genuine hospitality.
We connect business performance, operations and leadership with hospitality in practice — for strong businesses, effective teams and satisfied guests.
Tom Singer · Nora-Emelie Reissmann
GuestProfitability TeamOperationsGood
Hospitality
Hospitality
It is like the universe: everything is connected.
24+ yearsof Tom’s operational experience
4new openings supported
4business takeovers
~40 yearsof combined practical experience
What really matters to us.
“
To improve an operation, you first need to understand it.
We work with restaurants and hotels facing financial pressure, operational friction or change, while keeping people, quality and guests in focus.
We do more than analyse numbers. We look at why they arise — in processes, organisation, leadership and everyday execution.
“Good decisions start with a clear view of everyday operations.”
Four pillars. One operation.
Business performance and humanity belong together.
FGH connects business clarity with what actually happens in an operation. Leadership is part of every service — from analysis to implementation.
Operational Excellence
Organise processes, the kitchen, production and quality so they work reliably in day-to-day operations.
Our approach ↗Modern Leadership
Strengthen responsibility, communication and collaboration. Change works when teams understand it and help carry it forward.
Get to know FGH ↗Hospitality Philosophy
Consider guests, employees and business realities together — with respect for people and the operation.
Request a conversation ↗Two audit families. One clear commitment.
FGH Performance Audit
We are developing a structured overview for restaurants, bringing together business performance, everyday operations, leadership and the guest experience. The audit and its digital application are not yet available.
Explore the FGH Performance AuditFGH Focus Audits
Guides & Focused Operational Analysis
Planned audits for a specific question in your operation. The individual offers are still being developed and are not yet bookable.
Explore FGH Focus AuditsFGH Performance Audit · Coming soon
Clarity about what really drives your operation.
We are developing the FGH Performance Audit to connect economic performance with the practical realities of running a restaurant. It is intended to make relationships clearer and help identify meaningful priorities.
The first focus is on existing restaurant operations. We are bringing operational experience and structured analysis together in an offer that is still in development. It is not yet bookable.
Business analysis with a clear action plan
The aim is to explain findings in the context of your operation and make practical next steps easier to assess. The final service scope will be described when the offer becomes available.
A management instrument for everyday operations
Alongside the audit, we are developing digital support for everyday management. Its purpose is to help people understand their data and follow developments over time. The application is not yet available.
Planned service · not yet bookableThe audit and digital application are not yet available. You can tell us about your operation and your interest; there is no confirmed launch date.
Remote first. On site when needed.
Remote is our preferred model when the evidence supports a sound analysis. This avoids unnecessary travel, environmental impact and costs. If reliable findings require a physical visit, we agree hybrid or on-site work and travel and time costs transparently in advance.
Transparent scope before an engagement.
We will explain the scope, price and conditions of each audit offer before it can be commissioned. No audit can be purchased on this website today. An expression of interest creates no engagement or subscription.
Topics we look at together
Business Performance
- Revenue and business performance
Rent and lease costs, energy and water, cleaning and waste services, IT, fees and other relevant operating expenses are part of the overall picture, where applicable and supported by evidence.
- Purchasing costs, cost of goods and food waste
- Staff deployment and labour costs
Operational Excellence
- Processes and working standards
- Kitchen and production
- Quality and operational readiness
Modern Leadership
- Leadership and responsibility
- Team and development
Hospitality Philosophy
- Guest experience
- Values and hospitality
Our approach
Understand first, then decide.
We begin with your specific situation. Once the connections are clear, we agree together on the next steps that fit your operation.
01
Listen to the operation
We take the perspectives of managers and teams seriously.
02
Keep practice in mind
Recommendations need to fit guests, quality and the realities of daily work.
03
Agree clearly
We discuss options openly and align the next steps with your goals.
04
Support as needed
You decide whether FGH provides further implementation support.
Our philosophy
A good business must be financially sound. And stay human.
Business clarity should protect quality, enable fair collaboration and make room for attentive guest service. Leadership connects these goals with what can actually be put into practice.
Numbers show where an operation stands. Leadership determines where it goes.
Business PerformanceOperational ExcellenceModern LeadershipHospitality Philosophy
About FGH · The people behind it
We have spent years experiencing the problems we solve in operational roles ourselves.
FGH was built from real operational experience.
We know the daily responsibility for kitchens and production, new openings and takeovers, teams, cost pressure, quality and guests. This experience shapes how we understand businesses: numbers show part of the picture. What happens every day and how people lead explains the rest.
Tom Singer
Hospitality, operations and business management
4 new openings · 4 business takeovers · over 24 years of practiceTom on LinkedIn
Hospitality, operations and business management4 new openings · 4 business takeovers · over 24 years of practiceTom on LinkedIn
Nora-Emelie Reissmann
Patisserie, kitchen and production practice
Quality standards and skilled precision — with attention to the team, guests and everyday operationsNora-Emelie on LinkedIn
Patisserie, kitchen and production practiceQuality standards and skilled precision — with attention to the team, guests and everyday operationsNora-Emelie on LinkedIn
Together, we bring around 40 years of experience in gastronomy and hospitality.
Digital tools · in development
Technology should make decisions easier to understand.
We develop digital tools from real questions in gastronomy. The following projects are not yet available and are not sold as finished products.
FGH FairPlate
Many guests find it difficult to understand what lies behind restaurant prices and the value delivered.
Aim: to explain the connections and encourage a fair, informed appreciation of good hospitality. The project is in development.
FGH GastroPilot
A project for operators, founders and people taking over businesses who want greater clarity in everyday business decisions in gastronomy.
Aim: greater orientation and confidence in important operational decisions. The project is in development.
Topics from practice
Expertise that makes a real difference in your operation.
No articles have been published yet. These are the practical questions we plan to discuss:
- LeadershipWhen processes strengthen teams — and when they simply add work
- Business performanceHow costing can support good hospitality
- Pre-openingWhat needs to be clarified before the first service
The next step
Clarity starts with a conversation.
Tell us what you would like to clarify in your operation. You can enquire about consulting or express interest in our forthcoming audits. Digital audits are not yet bookable.
In our first conversation, we discuss your operation, your questions and a suitable next step. We work with restaurants, hospitality and food-service businesses. We are based in Switzerland, with an initial focus on the German-speaking markets and an international outlook.
Email us directly
fghsolutions42@gmail.com
We agree the scope, timing and fees for individual consulting before an engagement. An enquiry does not create a booking or payment obligation.